AGENCY
Protravel International Scottsdale
DESTINATIONS
France, Greece, Portugal, Canada, Europe, Italy, Southeast Asia, Thailand, USA
SPECIALTIESAdventure, Arts & Culture, Luxury Ocean Cruises , Family Vacations, Food & Wine, Luxury River Cruises , Animals & Wildlife, Honeymoons, Independent Travel, Private Escorted Tours, Wellness, Luxury Cruises, Luxury Hotels, Multi-Generational Travel , Private Shore Excursions
LANGUAGES
English, French
CERTIFICATES & AWARDS
Certified Specialist: Hawaii, Certified Specialist: France, Certified Specialist: Eastern Europe, Certified Specialist: Switzerland, Certified Specialist: Australia
Shani Laplume
Scottsdale, Arizona Travel Agent
Personalized Luxury Travel Concierge
My passion for travel started young, my book of choice was an atlas, it allowed me to travel the world. I have been in the travel, tourism and hospitality industry for 20 years and have enjoyed every aspect of the industry. My experiences throughout my journey has taken me from working at the airport with and for the airlines directly, to hotels catering to all the VIP’s and now as an advisor creating personalized journeys. I am passionate about traveling and enhancing experiences for my clients. With my extensive knowledge and travel experience in the industry, I curate crafted bespoke travel journeys of a lifetime. I pride myself on above and beyond personalized customer service and work to ensure every detail, no matter how small, is attended to so that you can relax and create lasting, treasured memories. In addition to my passion for travel, I am a mother of two boys who enjoys traveling like me. I also have a love for photography and always have my camera handy.
Travel Specialties
Certified Specialist: Hawaii
National Certified Concierge
Certified Specialist: France
Certified Travel Agent
Certified Specialist: Eastern Europe
Certified Specialist: Switzerland
Certified Specialist: Australia
Magical Honeymoon
Dear Shani We can't begin to thank you enough for all your efforts in making our official honeymoon so magical! We loved every detail and always looked forward to seeing the Shani "wedding photo" in each room! And we so enjoyed all the in room treats! Thank you , thank you for taking such good care of us! Also, many thanks for all your last minute help with our ground transportation too! XOXO Andrea & John
Provided by Andrea & John
Adventure Alaska
Shani Thank you for all your effort. You gave us a first class cruise. Hard work paid off. Sincerely, Chris Katsenes
Provided by Chris K.
Adventure Alaska
Shani You are the best!!! John P
Provided by John P.
Adventure Alaska
Thank you for putting this together for all of us. We had a fantastic time. The Stamatis Family
Provided by Stamatis Family
Adventure in Arizona
Dear Shani Thank you for helping Judy and I arrange some great adventures in Arizona, plus introducing us to the Gold Club. You were delightful. We so enjoyed the pink jeep tour and Sedona. I hope to steer some business your way soon. Regards, Maryann
Provided by MaryAnn
Adventure Alaska
Dear Shani Thank you for the countless hours of planning and communicating with us to create the most amazing memorable family vacation. We can’t thank you enough for putting this event together. Your attention to detail has been outstanding, it has been a fantastic cruise! Thank you Warmly, Lisa & Tom N.
Provided by Lisa & Tom N.
Adventure Alaska
Dear Shani What an unbelievable trip you put together for us, and all the delicious surprises. Shani – you didn’t miss a beat and made it seamless and easy for Mary. We created such great and lasting memories! Thank you again! Thanks to you, we now know “how much food is too much food”. We have whale watched from the dining room and guess what. I think I’ve eaten a whale’s cation. Thank you so much for a memorable experience. Regards Lori & Paul Katsenes
Provided by Lori K. & Paul K.
Adventure Alaska
Dearest Shani Bless your heart! You came thru with every detail. John and I thank you for the beautiful flowers, champagne & tapas. We enjoyed the tapas with all our game players. I’ll fill in details when back home! The arrangements, thank you were wonderful! Cordially, Mary & John K.
Provided by Mary K. and John K. Scottsdale, AZ
Sweet Escape
Love working with Shani to arrange a fabulous escape to the ocean for our New Year renewal trip!! She is fabulous and insured every detail was taken care of and surprises upon arrival!! Always going to be using Shani for all future travel!
Provided by Holly D., Scottsdale, AZ
A fabulous trip
"What a fabulous trip you helped plan. You did not miss a detail. The itinerary, rooms, location of our rooms and the lunch just TERRIFIC!!!! You were so patient and responsive to address every single question and detail! WOW…what an undertaking! I would love to work with you again you were such a pleasure. On behalf of my husband Stacy and me, thank you so much."
Provided by Gerri Tsantilas
Reviews
98 of 151 people found this review helpful
Dealing with cancellations and strikes
Reviewed By Mary - Phoenix | Traveled to Greece ~ Europe
Finest travel agent ever
I would recommend this agent to my family and friends
79 of 115 people found this review helpful
Annual Mother Daughter Trip
Reviewed By Texas Concierge - Houston, TX | Traveled to Arizona ~ USA
Shani did an excellent job from beginning to end. She took into consideration out interests.
I would recommend this agent to my family and friends
88 of 134 people found this review helpful
Grand Canyon or bust!
Reviewed By Deanna - San Francisco | Traveled to Grand Canyon ~ Arizona ~ USA
Shani was great! I found her on the internet so had no personal connection to her or her office. From day one she treated me like a long time customer. Very thorough, responsive and very nice to boot. I highly recommend working with Shani!
I would recommend this agent to my family and friends
99 of 156 people found this review helpful
Amazing trip from start to finish!
Reviewed By Stephanie - Phoenix, AZ | Traveled to Thailand ~ East and Southeast Asia
Shani was great from start to finish! She took the time to get to know our wants and needs and kept those in mind throughout every step of the process. The hotels and activities she booked for us were exactly what we wanted and had personal touches along the way making it feel extra special!
I would recommend this agent to my family and friends
89 of 149 people found this review helpful
It was a trip of a lifetime with friends
Reviewed By Skip - Scottsdale, Az | Traveled to Mediterranean ports of Italy, France Spain
Shani took over the travel file that I had started. She provided us with many new ideas for for our destinations. We were on a cruise with predetermined ports.Her suggested excursions and places to visit were perfect for our inquiring minds. In addition , she responded quickly to emails and phone calls.
I would recommend this agent to my family and friends
83 of 139 people found this review helpful
Family Cruise vacation
Reviewed By Mark - Scottsdale | Traveled to Caribbean
Shani was wonderful. She organized our cruise with six staterooms for our family cruise. She will be part of all our future vacation plans.
I would recommend this agent to my family and friends
36 of 49 people found this review helpful
Ciao famiglia
Reviewed By Dani O - Phoenix, AZ | Traveled to Italy ~ Europe
Working with Shani amazing! She understood our needs, our budget and provided excellent recommendations on what parts of Italy to visit based on our interests. I came to the table knowing what I wanted (certain things like hotel class was nonnegotiable…lol) but I was always open to her suggestions and recommendations. She was attentive, quick to come up with alternatives and solutions and just ON TOP OF IT, always. She did not miss one detail, including ensuring we were up to date on the ever changing CoVid travel restrictions as things changed rapidly. The private car service she arranged for each destination which included to and from the airport along with to and from the train to our hotels was meticulous. Each hotel she booked for us in Rome, Sorrento & Florence was just lovely and the staff at each was AMAZING.Shani also sent a bottle of champagne to our room in Rome as a welcome to Italy gift! She absolutely went above and beyond to ensure our trip was wonderful!
I would recommend this agent to my family and friends
51 of 79 people found this review helpful
One of the best trips ever
Reviewed By Family vacation - Scottsdale AZ | Traveled to Maui Island ~ Hawaii ~ USA
She has been very helpful with our travel needs and is very knowledgeable in her field.
I would recommend this agent to my family and friends
82 of 141 people found this review helpful
France and Italy are amazing!
Reviewed By Jen Lewis - Phoenix, AZ | Traveled to Europe
In planning a very special trip, we used a travel agent for the first time, and Shani was outstanding. She helped plan, organize, schedule and book an amazing 3 week trip through France and Italy, land and a river cruise. For us having never been to either country, we relied on Shani to guide us with the best hotels, transfers, tours and tickets. She did an amazing job which made our trip even more special! Can't wait to book the next trip with her help.
I would recommend this agent to my family and friends
41 of 60 people found this review helpful
Amazing Family Vacation!
Reviewed By LauraE - Phoenix, Arizona | Traveled to Puerto Vallarta ~ Jalisco ~ Mexico
Shani did an amazing job arranging our family vacation! We had an idea of what we wanted from the vacation, but didn't know where to begin looking. I gave her the destination, the dates we could go and what we were looking for. She found several hotels for us to choose from and made adjustments when I gave her feedback. The resort was stunning and our suite far exceeded our expectations. Shani arranged a welcome treat to be in our suite when we arrived. We loved the added touch! Shani helped us understand what covid tests and testing companies were acceptable for travel and that we needed to have all our information uploaded to a specific app before landing in Mexico. That made our arrival at the airport smooth and seamless. She also arranged our travel to and from the airport. All we had to do was show up and enjoy our vacation. She reached out to us while we were on the trip to make sure everything was going well. I highly recommend Shani and will definitely use her services again!
I would recommend this agent to my family and friends
74 of 126 people found this review helpful
Amazing Trip to relax at Luxury Hotel!
Reviewed By Holly Dowling - Scottsdale, AZ | Traveled to Los Cabos ~ Baja California Sur ~ Mexico
Amazing!! She takes care of every detail and we arrive as VIP's!!
I would recommend this agent to my family and friends
75 of 129 people found this review helpful
Summer Memories...Fun, Adventure & Education
Reviewed By Marlee Mauvis - Phoenix, AZ | Traveled to California ~ USA
I contacted Shani with some specific requirements; busy family, only 4 days, traveling by car, child with special needs, so whatever we do needs to be accessible and full of adventure. She sent us an itinerary from the moment we drove out of the driveway. This kept us all accountable, and the kiddos busy and excited for every moment. We traveled to Disney for 2-days to visit the new Star Wars exhibit with a stop at Joshua Tree National Park for some education and a sunset tour. It was amazing! The scenery was beautiful, even the kiddos were taking pictures we'll look back on with a big smile.
Shani sent an itinerary that included hotel and event confirmation #'s, addresses, a contact at each location. Not to mention, she made herself available for anything we needed while traveling.
Thank you Shani for turning wonderful moments into forever memories. Excited about our next adventure with you!!!
I would recommend this agent to my family and friends
77 of 135 people found this review helpful
Great Thai Experience!
Reviewed By JMac - San Francisco, CA | Traveled to Thailand ~ East and Southeast Asia
Shani is wonderful, a huge help no matter how big or small your trip. We've used her 3 times, once for African Safari, one Grand Canyon and the most recent Thailand. I can only assume she has been to these areas because she sends you to all the right places, from hotels to restaurants to attractions. If she's never been, then she's doing great homework. She is very accessible on email, text or phone call, sends you pertinent information and is just easy to work with. We will definitely continue to use her service. Thailand was great, Shani! Thank you so much!
I would recommend this agent to my family and friends
37 of 57 people found this review helpful
Great time was had by all!
Reviewed By Gail - Coronado CA | Traveled to Paris ~ France ~ Europe
The best. She went above and beyond to make our trip easier during this pandemic.
I would recommend this agent to my family and friends
34 of 51 people found this review helpful
Our go-to travel coordinator
Reviewed By Stephanie - Canada | Traveled to Hawaii ~ USA
We have consistently had wonderful experiences working with Shani. We trust Shani so much with our travels that we selected her to be our travel coordinator for our wedding - ensuring all guests had appropriate accommodations and were well looked after.
I would recommend this agent to my family and friends
36 of 55 people found this review helpful
Our amazing Honeymoon
Reviewed By Frank and Concetta - Addison IL | Traveled to Riviera Maya ~ Quintana Roo ~ Mexico
Shani was the most patient with us during this pandemic trying to find the perfect and safest place for us. We switched up our locations numerous amount of times and not once was she annoyed or frustrated. She completely understood what we were dealing with. She gave us the absolute most information of everywhere we asked and gave us thorough details of each location. I would recommend Shani for every single vacation you need to go on seeing that she is so knowledgeable about each location.
I would recommend this agent to my family and friends
84 of 152 people found this review helpful
Fantastic family vacation!
Reviewed By Jen - Hancock, Michigan | Traveled to San Diego ~ California ~ USA
Shani is so friendly, helpful and professional! She’s already planning another trip for me!
I would recommend this agent to my family and friends
25 of 36 people found this review helpful
Our Bora Boar Anniverser trip
Reviewed By Tom - Grand Junction, Colorado | Traveled to Bora Bora ~ French Polynesia ~ South Pacific
Shani helped us craft our 10 year anniversary return trip to Bora Bora. She is amazing, there for us at every step of the planning, helping us while minor issues arose at the resort (Four Seasons) and made the trip as wonderful as we could have hoped for
I would recommend this agent to my family and friends
26 of 38 people found this review helpful
Once in a lifetime experience
Reviewed By Summer of La Dolce Vita - Nashville Tennessee | Traveled to Italy ~ Europe
Knowledgeable, helpful, organized, kind, beautiful to work with!
I would recommend this agent to my family and friends
28 of 42 people found this review helpful
Best trip we could have ever imagined!!!
Reviewed By Kim - Wellesley, MA | Traveled to Italy ~ Europe
Shani was wonderful to work with- she was extremely responsive to our emails and calls and she made amazing suggestions and worked hard to make every aspect of our trip incredible!! She worked within our budget and made thoughtful recommendations every step of the way. Her personal touches in each of our hotel rooms upon arrival (prosecco, treats, room upgrades and thoughtful notes) made us feel really special. Her recommendations and advice made this the most wonderful trip and we will recommend her to friends and use her again ourselves in a heartbeat!! Thank you Shani!!
I would recommend this agent to my family and friends
30 of 46 people found this review helpful
A dream come true honeymoon
Reviewed By Frankie - Addison IL | Traveled to Tahiti ~ French Polynesia ~ South Pacific
Shani was the most helpful agent I have ever worked with. Answered questions with quick and informative responses. Shani even went out of her way to make sure that we knew every single detail before traveling. Especially with Covid going on. There were moments where Shani was more concerned if we have everything all set than we were. I recommend Shani for every single vacation going forward.
I would recommend this agent to my family and friends
80 of 146 people found this review helpful
Looking for the ideal location to stay
Reviewed By Heather - Mount Pleasant | Traveled to Arizona ~ USA
Fast, efficient and found what we were looking for
I would recommend this agent to my family and friends
37 of 61 people found this review helpful
Hawaii
Reviewed By - - Santa Fe | Traveled to Maui Island ~ Hawaii ~ USA
Very thorough. She was a tremendous help when airlines cancelled on of our return flights.
I would recommend this agent to my family and friends
27 of 42 people found this review helpful
Great experience in Italy
Reviewed By Kathy D - Scottsdale, AZ | Traveled to Italy ~ Europe
Detail oriented. 2 weeks in Italy ran like clockwork. Loved her suggestion of hotels…each unique and pleasurable. She is also very timely responding to questions. We appreciated her thorough planning!
I would recommend this agent to my family and friends
23 of 35 people found this review helpful
Amazing Trip and Recommendations!
Reviewed By Travel Dad - Scottsdale AZ | Traveled to Europe
Shani did an amazing job in recommending an itinerary. She was very responsive to our needs as a family. She was wonderful all the way around and I recommend her highly.
I would recommend this agent to my family and friends
26 of 41 people found this review helpful
Beautiful nature in northern Italy
Reviewed By GS - Cave Creek, AZ | Traveled to Italy ~ Europe
Shani and I worked together to plan an amazing trip to Italy. She made planning much easier and time efficient. We had an itinerary everyday with all the information we needed both in hard copies and an app on our phone. Shani was responsive to returning phone calls, email and texts. She was even available for questions when we were on our trip in Italy. I would gladly use her services again and recommend her to friends.
I would recommend this agent to my family and friends
29 of 47 people found this review helpful
A Trip we will never forgeet
Reviewed By Concetta - Addison, IL | Traveled to Bora Bora ~ French Polynesia ~ South Pacific
Shani hit every point we wanted, romance, adventure and relaxation. And also with all the COVID measures, she was the most informative and made the process so easy and eliminated stress because we knew we could trust her.
I would recommend this agent to my family and friends
34 of 57 people found this review helpful
Shani made the experience perfect!
Reviewed By Stephanie - Phoenix, AZ | Traveled to Hawaii ~ USA
Shani made our experience AMAZING from start to finish! We were traveling for my birthday and she even arranged special treats in the room to celebrate. All of her recommendations were wonderful, and working with her helped push us out of our normal box of things we would do to try new experiences we didn't know existed. I don't want to take a trip without having Shani coordinate it again!
I would recommend this agent to my family and friends
25 of 40 people found this review helpful
Amazing
Reviewed By Amazing Alaska - Scottsdale, AZ | Traveled to Alaska ~ USA
Shani was great. This was the first time I've used a travel agent and I'm definitely going to continue. Shani was wonderful at helping me narrow down the places I wanted to see. She was always ready to answer questions and her response time was quick.
I would recommend this agent to my family and friends
24 of 38 people found this review helpful
Amazing experience!
Reviewed By Susan - Hancock, MI | Traveled to Paris ~ France ~ Europe
Shani was very thorough and our travel plans matched what we asked her for.
I would recommend this agent to my family and friends
66 of 122 people found this review helpful
our Honeymoon, times TWO!
Reviewed By Mr. & Mrs. Pappas - Scottsdale, AZ | Traveled to Cabo San Lucas ~ Baja California Sur ~ Mexico
Shani did not miss one touch...we walked into our BEAUTIFUL hotel room, she worked with local hotel staff to assure that we had surprises in our room, great accommodations...we even found a beautiful photo from our wedding on the nightstand!
I would recommend this agent to my family and friends
62 of 114 people found this review helpful
Hawai’i Vacation
Reviewed By RSalz - Louisville, Colorado | Traveled to Hawaii ~ USA
Engaging, informative, attention to details, follow up
I would recommend this agent to my family and friends
68 of 127 people found this review helpful
She finds the deals and goes the extra mile!
Reviewed By Kami - Maple Valley, WA | Traveled to Caribbean Sea ~ At Sea ~ At Sea
Shani Laplume coordinated travel for many households seamlessly. In the months leading up to the big event, she was incredible about keeping us on track and for awhile, each email from her greeted us with a LOWER PRICE on our final ticket cost. Her eagle eyes saved us *so much* money to put toward fun excursions on our cruise. More than that, she blessed us with a surprise cruise credit and outfitted our document folder with certificates to use towards upgraded dining options. The extra touch of laminating our bag tags was noted by all and indicative of the extra mile Shani at Protravel will go for her clients. I can't wait until we head somewhere new so Shani can help make it an awesome experience.
I would recommend this agent to my family and friends
65 of 125 people found this review helpful
A fantastic journey!
Reviewed By What a trip! - Wellesley, MA | Traveled to Thailand ~ East and Southeast Asia
Shani was spot on for each of our stays in Thailand. Hooked us up w great guides and venues. Shani was responsive to all our requests for information and clarification. Her brochure that she provided was our bible! It was all great. I’d recommend Shani to all!!! Thank you Shani.
I would recommend this agent to my family and friends
9 of 14 people found this review helpful
Travel Around the World
Reviewed By The McKee Family - Scottsdale, Hawaii | Traveled to Italy ~ Europe
Shani’s enthusiasm for her career, love for traveling, experience, patience, and dedication lay the foundation for great trust between her and her clients. We love working with Shani, she has done a fantastic job when planning trips around the world for our family!
Shani understands what we like, and she arranges the perfect activities for all of us to enjoy.
Shani’s determination to find one of a kind experiences makes our vacations very special. She makes great recommendations all five of us appreciate.
Shani keeps us organized and informed throughout our trips. Her problem-solution skills make our trip flawless when unforeseen issues such as poor weather or flight cancellations arise. Shani acts fast so we are able to enjoy our vacations and be worry free.
Shani is the best, we love working with her!
I would recommend this agent to my family and friends
2 of 4 people found this review helpful
Mother & Daughter Escape to Paradise!
Reviewed By Renee - Winnipeg, MB, Canada | Traveled to Honolulu, Oahu ~ Hawaii ~ USA
My mom and I had an excellent holiday in Hawaii and we are so happy with the service that Shani provided us. Prior to booking, Shani took the time to answer all of our questions and provided us with great information about the hotels, locations and activities. Upon our arrival, Shani followed up with us to ensure that everything went well with our trip and made sure that we knew that she was available to help if we needed her. She even called the hotel manager to see if they could accommodate one of our requests. I would recommend Shani to all of my friends and family. Our trip was perfect! Mahalo Shani!
I would recommend this agent to my family and friends