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Susan Chwae

Ada, Michigan Travel Agent

Luxury Travel Agent

I began my career in the travel industry in 1997 when I joined my family’s publishing company, Ginkgo Press, which publishes international culinary travel guidebooks. Utilizing my graphic design degree and business experience, I provided all creative and marketing support for the company’s award-winning Eat Smart Culinary Travel Guides. In 1998, our business began offering culinary tours to the destinations featured in our guidebooks and have since expanded to include destinations not yet covered in an Eat Smart guide. Since the inception of the company’s tour business, I have worked intimately with destination management companies and tour operators to create luxury culinary and cultural travel experiences for my clients. 

Myself and my business partner/mother provide leadership expertise on all of our tours. Turkey is my favorite destination because of its culinary and cultural connections to the ancient Greek, Persian, Roman, Byzantine and Ottoman empires. We currently offer culinary and cultural tours to Croatia, Egypt, India, Indonesia, Jordan, Morocco, Portugal, Norway, Peru, and Sicily. Becoming a luxury travel advisor with world-renowned Protravel International was the natural progression in my career. My strong customer service experience, combined with excellent organizational and research skills, allow me to create the ultimate travel experiences for my clients. I pride myself in helping singles, couples, friend groups and families find exactly what they are looking for in their travel needs. I can assist with dietary restrictions or choices and can make special arrangements to accommodate most limited mobility situations.

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68 of 103 people found this review helpful

Wonderful ten year anniversary trip.

Reviewed By Amazing ten year anniversary - Augusta, Montana | Traveled to Roatan ~ Honduras ~ Central America
Susan worked very hard at helping us find the best options for what we wanted and responded to texts and calls promptly. She really cared that we were happy with our plans and wanted us to have a great trip.
I would recommend this agent to my family and friends
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75 of 135 people found this review helpful

Making travel easy!

Reviewed By Denise - Madison, WI | Traveled to Cabo San Lucas ~ Baja California Sur ~ Mexico
Susan was fabulous to work with when planning our trip to Mexico. She has great ideas, access to accommodations and pricing I would not have been able to, and so very responsive. She took the stress out of vacation planning!
I would recommend this agent to my family and friends
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68 of 128 people found this review helpful

The Best Trip That Never Happened!!

Reviewed By Tyler Sundby - Madison, WI | Traveled to Portland ~ Oregon ~ USA
Susan went above and beyond for our trip that we had planned a couple months before the COVID-19 Pandemic. She asked us about all of the things that were a must for our trip and suggested many other activities that were close to our hotel. Susan had a vast knowledge of the best restaurants to dine at, the local dishes to eat, and must see places /activities to go to. After COVID-19 happened and we were worried about travel she spent a lot of time canceling every reservation we had and making sure that we would get refunds or credits. I wouldn't have wanted to make all of those calls myself so having Susan take care of everything made my travel plans and cancellations worry-free. I'm so happy to have worked with her and I look forward to planning my next trip with her again soon!
I would recommend this agent to my family and friends
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31 of 55 people found this review helpful

Our Best trips ever made stress free!

Reviewed By LeeLee - McFarland, WI | Traveled to Florida ~ USA
I can’t say enough positive comments for our experiences working with Susan. She does everything from start to finish including follow up’s after our trips. We have planned 3 trips through Susan so far. She has recommendations for places to go with the type of trip we are looking for. She gives us the choices and we pick the place. She offerers different hotels/resorts to stay at that fit whatever budget we are looking for. Susan books everything for us-hotel, the flights, car rentals and anything else we may need.
Susan takes away the stress of traveling.
She is extremely attentive to what we want our personalized vacation to be.
I will continue to book vacations/work trips through Susan.
Her professionalism, attention to detail and friendliness is outstanding!
(We are planning our 4th Vacation with Susan)
I would recommend this agent to my family and friends
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65 of 123 people found this review helpful

Beautiful and relaxing trip

Reviewed By Raechel and Mark - Madison | Traveled to Puerto Rico ~ Caribbean
So appreciated all the help Susan provided. Her expertise made all the difference.
I would recommend this agent to my family and friends
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64 of 127 people found this review helpful

Wildly comfortable

Reviewed By Alotta travel - Madison Wi | Traveled to Belize ~ Central America
As an aging experienced independent traveler with established goals of traveling, I was seeking to reduce my planning effort and maximize new experiences. Susan understood my interests, energy level, financial resources and expectations and created a magical, memorable tour to Central America. All the right notes were struck. Susan had access to experiences that would have not occurred to me and yet were all so appropriate. Communications were easy, responses were prompt, suggestions were accepted. It was an easy and successful collaboration and one I easily recommended others.
I would recommend this agent to my family and friends
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58 of 126 people found this review helpful

Hope to support Italy sometime soon

Reviewed By Patricia - Madison | Traveled to Italy ~ Europe
Susan was able to help us schedule a trip to Italy which unfortunately got cancelled due the world events. She was very gracious about helping us with the details. We plan to try again when life gets back to normal and also try a culinary tour with Susan.
I would recommend this agent to my family and friends
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