106 of 153 people found this review helpful
Reviewed By JEN - New York | Traveled to St. Barthelemy Island ~ St. Barthelemy ~ Caribbean
The best customer service experience!
Tom is amazing! Attentive, quick thinking, and always looking out for the best interest of his clients. He knows where to find the most pampering opportunities at the best prices.
I would recommend this agent to my family and friends
Tom Schmidt responded:thank you Jen !!! hoping to work with you in the future
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1 of 1 people found this review helpful
Reviewed By Etamm - New York | Traveled to Italy | Europe
The most memorable experience
After finally deciding to take our first vacation to Europe it left us little time to plan and book our three week trip. My wife and I quickly realized we needed a lot of help and thankfully contacted Tom Schmidt from Tzell. After our first conversation I could see Tom was the right person. Basically we gave him an unorganized, poorly thought out list of requests that Tom turned into a memory of a lifetime. The logistics of our journey had us travel through Italy with perfect precision. Every suggestion he made on where to stay and how best to get there was flawless. As pleased as we were with our itinerary we were comforted with the support we received while traveling. In addition to the e mails reaching out to us there was the calls to our hotel prior to arriving. Our experience meant so much to my wife and I, there’s no doubt we have Tom to thank for it.
I would recommend this agent to my family and friends
Tom Schmidt responded:Thank you Eileen & Ed, It was a pleasure working with you on your incredible trip to Italy . I am sure you will have many lasting memories. Look forward to working with you on your next big trip...
thanks again --Tom Schmidt
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0 of 0 people found this review helpful
Reviewed By Brighton - New York | Traveled to Europe
Once Again, An Amazing Journey
Tom is so much more than a travel agent. He always finds ways to make our trips special and is always available to us when help is needed. He cares and wants us to have a wonderful trip. And he's been doing it for us for many years. To many trips to count have been incredible because TOm really cares. He connects with concierge's all over the world making sure every crazy request we have is met. Simply put, he's the best.
I would recommend this agent to my family and friends
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0 of 0 people found this review helpful
Reviewed By Alexiss24 - Austin, TX | Traveled to New York (La Guardia) | New York | USA
So quick & efficient!
I volunteer for an organization that sends STEM students to a workshop in New York for future cosmetic chemists and every year, Tom takes on the responsibility of booking about 50 college students plane tickets, which is no easy task as many of these students haven't ever traveled before. He is always there to answer their questions and regularly communicates with me to make sure that I am in the loop. He has been such a pleasure to work with and every year, I am so thankful that we have him on our side!
I would recommend this agent to my family and friends
Tom Schmidt responded:Thank You Alexis, It is a pleasure working with you and your groups, please know that i am here for any of your future travel needs ,--
Tom Schmidt
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0 of 0 people found this review helpful
Reviewed By Cecilia R. - Oceanside NY | Traveled to Italy | Europe
Best Travel Agent in the World!
Tom has been our travel agent for many years. He truly is the best of the best. He assists us in booking our trips of a lifetime as well simply booking our air travel for local trips. His attention to detail, caring nature and knowledge of the travel business is exceptional. I refer Tom to all my friends and family. I do not make a travel move without consulting and booking with Tom.
I would recommend this agent to my family and friends
Tom Schmidt responded:Cecilia & Don , thank you for the kind words, and for being the best clients over many years . It is a pleasure to work with you designing complex travels and then hearing all about them when you return . Looking forward to working on future plans with you both--Tom Schmidt
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0 of 0 people found this review helpful
Reviewed By SNL - Newtown Square, PA | Traveled to Bali | Indonesia | East and Southeast Asia
A wonderful honeymoon
Tom set us up with a great hotel with everything we asked for and got us in touch with great people on the ground. We truly got to enjoy our honeymoon with time for relaxation and some great experiences (from getting to interact with elephants to enjoying traditional foods). Even before we left he made sure everything was in place and to keep us informed with how planning was going. Thank you so much!
I would recommend this agent to my family and friends
Tom Schmidt responded:Lauren & Seyoun, I am so glad that you enjoyed your honeymoon to Bali, and the beautiful Belmond Hotel. Looking forward to working with you again in the future...Tom Schmidt
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0 of 0 people found this review helpful
Reviewed By briana37 - Buffalo, NY | Traveled to Greece | Europe
A FLAWLESS honeymoon!!
We can't thank Tom enough for planning the most unforgettable honeymoon experience for us! From start to finish, everything was absolutely flawless. Every detail was thoughtfully arranged – flights, hotel bookings, car services – we didn’t have to worry about a single thing.
The hotels were incredible – each one perfectly matched our style and exceeded our expectations. Whether it was a beachfront resort or a charming boutique hotel, we felt pampered at every stop. The private transfers and car service were seamless and always on time, which made the entire trip feel smooth and stress-free.
What impressed us the most was how personalized the itinerary felt. Tom took the time to understand what we were looking for and delivered far beyond what we imagined. We truly felt like VIPs the entire time.
If you're planning a honeymoon or any special trip, we wholeheartedly recommend Tom. It was one of the best decisions we made – all we had to do was relax and enjoy every moment.
Thank you again for making our honeymoon absolutely perfect!
I would recommend this agent to my family and friends
Tom Schmidt responded:Thank You Briana & George , It was a pleasure designing your beautiful Honeymoon . Looking forward to working with on future travels for you both . Congratulations and wishing you both many happy years ahead --
Tom Schmidt
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0 of 0 people found this review helpful
Reviewed By Traveler 1363 - Fort Lauderdale, FL | Traveled to Barcelona | Spain | Europe
Wonderful trip Land & Cruise
Tom made the detailed planning very easy. The trip involved
flights, hotels,cruise, guided
tour and dining reservations.
Tansfers were arranged so
everything flowed very smoothly. We made some last munute changes and Tom made
it very easy to accomplish.
Tom was available to handle
many details at all hours. We had a lovely trip and we are very
appreciative for Tom’s help.
I would recommend this agent to my family and friends
Tom Schmidt responded:Thanks Ed,
Very glad you and Sharon enjoyed this trip and that Lisa was able to come at the last minute . What a wonderful experience,
Tom Schmidt
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26 of 57 people found this review helpful
Reviewed By LISA & MIKE - ROCKVILLE CENTRE, NY | Traveled to Kiawah Island ~ South Carolina ~ USA
WONDERFUL TRIP TO KIAWAH
Tom was so helpful and listened to what we wanted and kept our budget in mind. We had a wonderful time from start to finish. So many thoughtful amenities. We will definitely look to Tom again in our future trips and will recommend him to family and friends.
I would recommend this agent to my family and friends
Tom Schmidt responded:Thank You Lisa & Mike, glad that you enjoyed The Sanctuary at Kiawah. Look forward to working with you again in the future !!!
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10 of 26 people found this review helpful
Reviewed By Wendy - Aldie, VA | Traveled to Ireland ~ Europe
My FIRST trip to Europe
So helpful and timely, gave great input and suggestions.
Very kind and excited for my travel experience.
I would recommend this agent to my family and friends
Tom Schmidt responded:What an awesome experience for you to travel with your father to Ireland, i was very honored to map out this wonderful adventure. Hope to work with your second trip to Europe !!!
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49 of 104 people found this review helpful
Reviewed By Cathryn - New York | Traveled to Switzerland ~ Europe
Perfect trip to Switzerland
After cancelling a trip to Punta Cana last minute, I reached out to Tom to see if he could help me plan a trip. Within days he planned out a trip to Switzerland and it was better than I could’ve imagined. His itinerary helped me see four different towns and make the most of each of them in just six days total. It was a wonderful and unforgettable vacation and I am so thankful for his help!
I would recommend this agent to my family and friends
Tom Schmidt responded:Thank You Cathryn, So glad that you had a wonderful vacation to Switzerland that will leave you with beautiful lasting memories. thanks for the great review --Tom Schmidt
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59 of 124 people found this review helpful
Reviewed By Nicole - Staten Island, New York | Traveled to Europe
The trip of a lifetime!
When I reached out to Tom all that I knew was I wanted to go on a trip to Europe.
Not only did he find me the perfect 3 week trip through Europe, but he helped me plan every step of the way. He found me an amazing priced flight, a super convenient hotel in London, and then a tour group for my age that went throughout 7 countries and 10 cities.
Tom helped me plan the trip of a lifetime and I couldn’t imagine having done any of this without him!
I would recommend this agent to my family and friends
Tom Schmidt responded:Thank you Nicole, hoping to work on future travels with you soon
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20 of 49 people found this review helpful
Reviewed By Bill - Westchester, NY | Traveled to Europe
Trip of a Lifetime
Working with Tom was a pleasure!
He helped my wife and I create a 5 week European self guided trip (trains, planes & automobiles) of a lifetime.
He also followed us throughout our trip to ensure we were well cared for (e.g. making recommendations for restaurants, faster ways to travel between countries and dealing wit COVID testing).
I plan on using Tom again and again in the future and would highly recommend him to anyone who wants a real caring, professional.
Bill & Noemi
Weatchester, NY
I would recommend this agent to my family and friends
Tom Schmidt responded:Thank you for great review Bill & Noemi. It was a pleasure working with you ; hope we can do it again soon. Tom Schmidt
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25 of 59 people found this review helpful
Reviewed By Hooray - Houston, Tx | Traveled to Greece ~ Europe
Tom knows how to keep “the perfect trip” perfect
Tom is the best because he knows what others don’t. He knows the secrets of a fantastic trip and he can help when things go off the rails in ways no other agent ever has.
I would recommend this agent to my family and friends
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74 of 158 people found this review helpful
Reviewed By Carole - Wallkill, NY | Traveled to Florida ~ USA
Mother / Daughter road trip
Fantastic! Tom has the patience of a saint. We were on a road trip and not sure of our destinations and Tom set us up in wonderful hotels in short notice with rooms that exceeded our expectations.
I would recommend this agent to my family and friends
Tom Schmidt responded:Glad you and Angie enjoyed my choices of luxury resorts where we were able to add amenities like breakfast and $100 resort credits. Thank you for letting me steer you around Florida !!!
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62 of 165 people found this review helpful
Reviewed By Bkim - BROOKLYN, NY | Traveled to California ~ USA
Wonderful family trip to CA
My husband worked with Tom for the most part, but he was so responsive to my husband and all of the changes we ended up making. The hotels we stayed at were amazing. I am currently working with Tom on my next trip .
I would recommend this agent to my family and friends
Tom Schmidt responded:Thank you Britt, look forward to working for you in the future !!!
Tom Schmidt
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